Northwind Media Group · Denver, CO

• Led nationwide operations and subscription product launches, contributing to 120% revenue growth over two years while scaling teams across three regions.
• Directed planning for video-on-demand and OTT streaming initiatives from concept through go-live, coordinating product, engineering, and client success.
• Reduced operational overhead by 18% by standardizing reporting workflows and automating weekly KPI dashboards for executive leadership.
• Built a high-performing operations team of 14, improving on-time project delivery from 78% to 94% within 12 months.

Summit Bridge Consulting · Austin, TX

• Partnered with sales and delivery teams to expand enterprise accounts, supporting 180% portfolio growth over two years in a competitive B2B services market.
• Identified process gaps in the sales handoff workflow and implemented a qualification framework that increased close rate by 22%.
• Negotiated multi-year contracts worth $4.2M annually while maintaining strong client retention and satisfaction scores above 92%.

Brightline Industries · Phoenix, AZ

• Managed a portfolio of 35+ mid-market accounts and served as primary liaison for escalations, renewals, and expansion opportunities.
• Improved response time to client requests by 40% through a new ticketing workflow and weekly account review cadence.
• Coached two junior account managers, both promoted within 18 months based on quota attainment and client feedback.